YEHS Hotel Sydney Harbour Suites

Soggiornerò qui per 5 notti, la stanza è abbastanza grande e ha una porta divisoria per il letto, ha una piscina e una palestra, il bar per la colazione è accanto all'hotel Quello che ho preso in considerazione di questo hotel è perché hanno la lavatrice e l'asciugatrice all'interno della camera da letto. Gli aspetti negativi sono - questo è un vecchio hotel e per quel prezzo credo che potrei ottenere più servizi di qui - il letto è molto piccolo (più piccolo di un letto matrimoniale) - anche la hall è molto piccola (ma puoi prendere un caffè gratis nella hall) - puzzolente Quando esci dall'ascensore, senti un odore che è come vecchio e cibo non so cosa sia ma è così puzzolente. Per le pulizie cambiano sempre gli asciugamani e ci aiutano a buttare la spazzatura.

The hotel was in a very good location, we could get to most places on foot or by tram. The room was pretty good , except we were on the 5th floor and it was quite noisy. I also loved the coffee machine at the lobby.  We also parked at the hotel’s car park - the spaces were pretty tight. Overall it was an enjoyable experience

I typically avoid leaving negative reviews unless the experience is truly awful. Sadly, our stay was far from enjoyable. Our family of 10 booked the penthouse to celebrate Chinese New Year Eve, but a severe storm left us all soaked upon returning to the hotel. To make matters worse, the hotel couldn’t even provide a decent shower. The penthouse had two bathrooms, but we couldn’t use them simultaneously—either for showering or even running the basin. The water temperature fluctuated between scalding hot and freezing cold. Shockingly, the staff insisted that poor water pressure and unstable temperatures were "normal" in hotels. As someone who has stayed in numerous hotels and lived in various apartments and houses locally, I’ve never encountered such issues before. One of the toilets upstairs produced an incredibly loud squealing noise every time it was flushed, lasting for about two minutes. It was so disruptive and unusual that I wish I could share a video here to demonstrate just how bad it was. This added yet another layer of frustration to an already disappointing stay. The staff were completely unhelpful in resolving the problems. They offered no apologies and essentially expected us to tolerate the situation. The hotel receptionist assured us that maintenance would address the issue before we checked out the next morning. However, I fail to see the point of fixing the problem at the very end of our stay right before we checked out ,especially after we had already endured such an uncomfortable experience. It felt like a hollow gesture, given that the damage had already been done. Their responses were inconsistent—one staff member claimed they’d never heard such complaints, while another said the issues were typical. We requested to speak with the manager, but were informed that they were not on duty . To this moment,we have yet to receive any follow-up or response regarding our complaints. Unfortunately, I’m not holding out much hope for a resolution at this point. If you’re okay with skipping a proper shower during your stay, then this place might work for you. Otherwise, I’d recommend looking elsewhere.